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4 Fritz Boulevard
Albany, New York 12205



Repeat Business Systems
Managing Technology, Installing Trust.

When you choose Repeat Business Systems, you partner with a team of technology experts guided by a visionary leader. We love people. We are passionate about technology. We also understand what it takes for a business to succeed. The end result: you get solutions that improve your organization backed by extraordinary service.

Our Story

Repeat Business Systems was founded by Dr. Dawn Abbuhl and her husband, John, in 1987. With John's prior experience with working for an office technology dealership they opened Repeat Business Systems and hit the ground running, visiting thousands of local businesses to help with their technology needs. In less than two years they had saturated the market. As the company began to offer a wider breadth of products and services the number one priority has always been always doing the right thing for their customers. 

Today, Repeat Business Systems serves thousands of customers in the Capital District along with Vermont and Massachusetts. The company will achieve over $10 million in revenue, employing over 40 people. 

Recently, ENX Magazine interviewed Dawn to discover the amazing story behind Repeat Business Systems’ success. You can read the story here.

John Abbuhl leads the financial division for the company and collaborates with Dawn and the leadership team on targeted growth strategies. In addition to running the company, Dawn leads the sales division. Dawn is also an NYS Licensed Psychologist who earned her Doctorate degrees at The State University of New York at Albany. She is a member of the Woman’s President’s organization. In 2016 the Times Union recognized her as a 2016 Women of Excellence award winner.  

Local Leadership

Dr. Abbuhl serves on numerous boards and committees including:

  • The Albany-Colonie Regional Chamber of Commerce
  • The Albany Chamber of Commerce Entrepreneurial Assistance Program
  • The Center for Disability Services Gala
  • The Pediatric Early Developmental Screening Board Treasurer
  • The Copier Dealers Association President
  • Ricoh National Dealer Council President
  • The Cornwallville Conservation Corporation
  • The Kalekeni Banda Sports Foundation
  • The Urban Arts Experience
  • Albany Promise

Industry Leadership

Dr. Abbuhl and Repeat Business Systems are active leaders in the office technology industry.

Ricoh Dealer Council

Dawn provides guidance and input to Ricoh as the president of the Ricoh Dealer Council. This means our clients have direct input into the next generation of office equipment. It gives our clients the advantage of access to top levels of leadership inside Ricoh.

Copier Dealers Association

As the first female President of the Copier Dealers Association, a best-practices peer group of leading office technology dealers, Dawn is on the forefront of innovation and excellence. Leading the CDA means that Repeat benefits from the best-practices of the nation’s leading technology providers.

To discover how you could put our leadership to work improving your business, contact us today at